ParkNEO

Parkos

Dear customer, Thank you for sharing your experience with us. We deeply regret to hear about the difficulties you encountered during your journey, and we sincerely apologize for the inconvenience, the longer transfer time, the confusing pick-up instructions at Frankfurt Airport, the delay with the shuttle, and regarding the extension fee. When booking an airport parking service, you expect reliable travel times, seamless pick-up arrangements without unnecessary walking between terminal levels, punctual shuttle connections, and full clarity regarding any additional costs. Regarding the extra day charge, please allow us to clarify that this payment was handled directly on site with the parking operator outside of the Parkos platform. Parkos does not have direct insight into or control over on-site extension rates, as these fees are set independently by the provider and can fluctuate depending on season, capacity, and current demand. While we always strive to display potential surcharges as transparently as possible on our website, fixed daily extension rates set on site by local operators cannot always be predetermined. Parkos operates solely as an independent online booking platform to facilitate reservations in advance, and we do not manage on-site operations or shuttle schedules. Under our general terms and conditions, transfer logistics, driving routes, terminal meeting points, and on-site fee collections are the direct operational responsibility of ParkNEO. We have logged your feedback in our internal quality system and forwarded it directly to the management of ParkNEO for a thorough review of their driving estimates, pick-up coordination, and pricing transparency. We hope you had a pleasant trip overall, and we wish you a great rest of your day. Best regards, James from Parkos.